How Do You Wrap Up a Performance Conversation?

In this video I share a quick tip on how to wrap up a performance conversation with a member of your team. Essentially it’s a matter of having your team member summarise the outcome and next actions of the meeting in writing and then sharing that with you. Watch the video for more details.

Essential qualities to foster as a manager

• Be inspired – You can’t inspire others if you can’t inspire yourself.qualities of a great manager

Learn what lights you up and do more of that with what you have, in the time you have, and with the resources you have in this moment. It stands out because so few of us act on our inspiration.

• Listen – Learn to listen to others, really listen, with an open mind and an open heart. You will learn more about a person, situation or event, faster.

• Be accepting – Accept other peoples’ values and don’t measure them by your own.

• Don’t judge – Judgment and comparison kill team spirit and creativity. – How often do you go into a meeting expecting it to be a waste of time, and it is? Change your perception for a start, then act on that. Be different in those meetings.

• Learn to acknowledge – Acknowledgment is vital. Be proactive in this space. Who have you genuinely acknowledged this day?


What is another essential quality that makes a great manager?


Comments welcome below.


The hardest thing for a manager to do is…

… tell the truth.Hardest thing to do, tell the truth

It’s one of the hardest things to share and the one of the hardest things to hear, but the one thing everyone, no matter what, really wants to know.

Depending on our level of emotional and social awareness we will create the appropriate time, space and words to communicate our intention and expectations. Note that I didn’t say find the time. As a manager you have to take charge in this space. It takes courage to tell the truth and act on it.

If you could tell one person the truth that would make the biggest impact, who would it be and what would you say?


Clarity is not about getting more information, it is about…

Clearness. Letting go. An opportunity to clear the space.Clarity

Listening to an interview with Story Waters (yes that’s his name) the other day, reminded me that every client, when they are faced with a decision, big agenda, multiple choices and limited resources, searches for clarity.

Hearing this idea of clearing the space, stopped me in my tracks because I was fretting about not being able to finish a bucket load of items off my list. So, when I heard the voice of reason, it allowed me to give myself permission, to just be still and listen to what I already knew and go from there.

I caught myself in the cycle of “Not knowing enough” and “If I just get this right, then all will be ok”. “ I can’t let him/her down”.Working in any demanding work environment will require us to have a certain level of knowledge in a variety of areas.For some of us this can be our undoing, because we are always looking to know more, prove ourselves, wanting others to like us and see us in a good light.There is always going to be more to do, more to know and more to create. I have found there is a real distinction between being curious and engaged as opposed to being problem focused and driven.

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The best system is…

People management system

People management system

“The best system is the one that you use.” – Matthew Kimberley

Most of us who are fairly accomplished have a number of systems that support our personal and professional development.

We have set up systems that support us being productive, on time, healthy, useful, whatever our criteria of success is. Read more »