Best way to clarify roles and responsibilities

Communicate and agree 3-5 of the most critical responsibilities your team member must do to achieve your expectations and objectives

  • Agree what activities they are and how you are going to measure them.
  • Encourage your team member to produce a 1 page document on the key components of their role and who it impacts and develop 3-5 objectives/goals.
  • Discuss and agree how you are going to measure.

Words matter

Words matter!

  • One of the best ways to discover what you believe and what you really think is to notice what you say.
  • If you want to create a different vision for yourself change your thoughts, change your feelings and change the words you use.

Characteristics of successful people

  • Comfortable with the uncomfortable – they don’t let their fear stop them they act anyway.
  • Take manageable risks.
  • Take full responsibility for what they think say and do and ultimately their outcomes.
  • They believe that their actions make a difference.

How can I be more effective at influencing?

  • Establish rapport quickly by smiling and open body posture
  • Find merit in what the other person thinks, feels and does and acknowledge them.
  • Show positive emotions.
  • Understand their world by being open and curious.
  • Ask quality questions.
  • Look for a win win outcome.
  • Notice the type of words they use, this is a clue to what they are thinking and feeling.

How do I effectively manage my work load and the team’s?

  • Structure your day
  • Write down what you want to achieve, not just want you want to do
  • Share information with your team
  • Get them involved in workload distribution

Ask quality questions like

  • Is this the best use of my time right now?
  • Who needs this right now and to what level of detail?